All Returns are subject to approval.
OEM Products: All OEM Products returned unopened within 90 Days from date of purchase will be assessed a 15% restocking fee.
Remaufactured Products: If a product did not perform to your satisfaction you can return any unused portion of the product for full credit, replacement or refund within 1 year of purchase.
RA Number: A Return Authorization (RA) Number must be obtained before any products can be return. Call 800-603-7792 or 612-338-5771 for RA Number and return instructions. Returns will not be accepted without a RA Number.
All Products are guaranteed to be free of defects in material and workmanship.
If you ever experience a defective or unsatisfactory product, we will replace it or refund the full purchase price. We also guarantee that, under normal use and subject to the conditions stated below, our remanufactured and compatible cartridges, toner, drum, ink, ribbon, and thermal transfer ribbon will not cause damage, abnormal wear or deterioration to any Printer, Fax, or Copier providing the equipment is operated within manufacturer's specifications. In the unlikely event that a defective product causes your Printer, Fax or Copier to fail, whether within the manufacturer's warranty period or after, we will perform the necessary service and repair free of charge. To obtain service please call 800-603-7792 or 612-338-5771. Our liability under this warranty shall be limited to replacement or reimbursement as provided above. This warranty is exclusive and in lieu of all other warranties, expressed, or implied including warranties or merchantability and fitness for a particular purpose.